We strive to send your order out within 24 hours of receipt. All our products have been weighed prior to shipping and our website is integrated with Canada Post. This means you pay the exact cost of shipping -- nothing more.  If you have not received your order within 21 days of placing it, please contact us so we can track your order. If your order cannot be mailed within 24 hours of receipt, we will notify you immediately. We take pride in fast delivery and customer satisfaction.    Shipping is FREE to the U.S. and Canada for orders that have a retail value (before applicable taxes) of $100.  Free shipping to the US will be surface mail, free shipping to Canada will be regular mail.  There will be no free shipping on sale items.

CANADA POST SHIPPING TABLE FOR US ORDERS

 Items that don't qualify for free shipping generally fall into the 0 - 100 g or 250 g - 500 g category. 

Category	0 -100 g	250 g - 500 g	500 g - 1 kg
Surface Mail 6-12 days	4.85	6.90	10.30
Air Mail 4-10 days	6.20	8.20	12.75

Return/Refund Policy

Customer satisfaction is our top priority at Pick Up Sticks.

Defective Items

Items that are defective in any way can be returned for a full refund plus applicable shipping with in 14 days of receipt of product.

Exchange/Credit

Items can be exchanged for a store credit within 14 days of receipt.

Items that are returned for exchange or store credit must be received back in exactly the same condition as they were sent out. We will not accept any exchanges that have come into contact with pet hair or cigarette smoke. This is a courtesy to all of our clients.

Should you need to return something to us, please send an email to connie(at)pickupsticks(dot)ca for instructions on how to proceed